The results of our 2011 client survey are in and we appreciate your responses. Thank you for your continued confidence and trust. Although we’re very pleased with the results, we’ll continue to strive for perfection and make every effort to foster your “financial peace of mind”. A summary of those results are below.
Summary of client survey results:
- Overall level of satisfaction: 4.9 out of 5.0
- 93% of our clients are Very Satisfied with the overall relationship. The industry average over the last five years for other advisory firms is 77%.*
- 98% of all clients are either Very Satisfied or Somewhat Satisfied with the overall relationship.
- Response Rate: 54% of all RCG clients responded to our client survey.
- 57% of the clients responding to the survey have been with the firm more than 10 years.
Again, thank you for your participation and thank you for your trust!
* In November, 2009, Advisor Impact published a report entitled ’50,000 Clients Can’t Be Wrong’ which provided data and insights based on data collected from 56,000 clients during the five-year period between 2004 and 2008.